Information

OPTIONAL PURCHASES WHEN BOOKING

Here you will find the answers to the questions most frequently asked. If you have any additional questions please do not hesitate to contact us here.           

BED LINEN AND TOWELS
Bed linen and towels are included in the room price.
Please be aware that sleeping bags are not allowed in the hostel and that avoiding the use of bed linen on our beds will result in a fee of DKK 500 per person.

BREAKFAST
The breakfast buffet is optional and costs DKK 75 when pre-ordered and half price for children under the age of 12. The breakfast buffet costs additional DKK 10 per person when ordering on the day.
Breakfast is served all days a week between 7 AM - 10 AM.
It is possible to pay for the breakfast buffet in advance via the online booking or from day-to-day while staying at the hostel.

            

ROOMS

CHECK IN/OUT

Rooms are available from 2 PM and must be vacated no later than 10 AM on the day of departure. The reception must be notified of your arrival time if you are arriving later than 5 PM. If your arrival time is has not been informed in advance, the reservation will automatically be cancelled at 5 PM. All rooms must be quiet between 11 PM - 8 AM.

INFORMATION

When do I pay for my booking?

If you book via online booking on the website, you will have to pay immediately in order to approve your booking. When booking via telephone or e-mail, you will shortly receive a confirmation e-mail with payment details. 

Please, always check if you reserve a stay that can be canceled free of charge before a specific date or if you reserve at a non-refundable Price.

Cancellation or modification can be made until 6 PM the day before arrival (local time). A charge of the first night’s price will apply if cancellation is made later than this.

Non-refundable reservations can’t be canceled or modified. The full amount will be charged at the moment of purchase and in case of no-show, no refund will be made.

Others conditions apply for cancellation and modification of large group bookings of more than 10 people - please contact gb@cphhostel.dk for more information. 

Please be aware that other conditions may apply when booking through third-party agencies (e.g. Expedia, Booking.com, etc.).

In the room:
Most of our rooms have cabinets that can be secured with a padlock. Padlocks can either be rented for DKK 20 or bought for DKK 50 at reception. You are also welcome to bring your own padlock.

Before check-in:
If you arrive early, it is possible to place your luggage in a locked room on the ground floor at your own risk. If you are travelling as a part of a larger group, who's arriving before 2 PM, then please contact us a couple of days in advance via gb@cphhostel so that we may arrange storage for your luggage. 

Upon departure:
Individual travellers and smaller groups are able to store luggage for DKK 20 per person upon departure. Larger groups can either choose to store their luggage in one of their rooms by buying a late check-out until 1 PM for DKK 200, or rent a room for an extra night if the luggage is to be stored for an entire day. Unfortunately, it is not possible for groups to use the luggage room upon departure. 

On very busy days it may occur that our own storage room is fully occupied at check-out time. On such days, we recommend you use LuggageHero, who offers luggage storage in several locations in Copenhagen. It is easy and quick to use and costs 1€ per hour and 2€ start-up fee. Find a suitable location for your luggage at LuggageHero.com 

 

High standard guest kitchen
On the ground floor you will find a fully equipped kitchen available for the hostel's guests. They key needs to be collected at the reception.

The kitchen was renovated in November 2016 in order to make it more functional with plenty of room for more guests cooking same time.

The kitchen is reserved for individuals and smaller groups. Groups of more than 10 persons may not use the kitchen. However, exceptions can be made in some cases. Please contact gb@cphhostel.dk for further requests. 

Cooking or eating in the rooms is NOT allowed. 

Laundry
Washing machines and driers are available in the laundry room on the ground floor and can be rented for a small fee in the reception. All payments and booking for the laundry room needs to be done at the reception.

It is not permitted to bring alcohol into the hostel, and this will be confiscated by staff with an additional fee of DKK 1000.

Smoking is not allowed anywhere in the building. All smoking must take place outside the hostel. Smoking inside will result in a fee of DKK 1000. An additional fee of DKK 6.500 will be charged if the smoke detector is activated. 

Danhostel Copenhagen City offers good accessibility for wheelchair users. There is a ramp at the main entrance as well as elevator connection to all floors of the building. Buttons, key card readers etc. are all positioned at a height that can be reached by wheelchair users. Wheelchair users are also able to book extra-large rooms with extra-large bathrooms enabling them to move around more easily. Please inform us immediately upon booking if you require a wheelchair-friendly room in order to ensure that such a room is available.

A Danhostel Card gives a 10% member discount when booking online. The discount is deducted automatically when entering your Danhostel Card number online. The family card applies to everyone in the same household. Please note, a Danhostel Card is not valid in connection with larger group bookings.

HI (Hostelling International) cards also give a 10% discount when booking a room/bed. If the cards are individual cards then everyone in a group booking will have to have one in order for a discount to apply.

An HI (Hostelling International) card can be purchased for 160 DKK per person. The card is valid for one year from the date of purchase. Lean more here.

We have the following recommendations for parking when arriving to Danhostel Copenhagen City by car:


Special discounts for Danhostel Copenhagen City's guests at Parkzone 24-hour parking
We have a special agreement with Parkzone allowing our guests to receive a 24-hour parking for DKK 100. A Parkzone day parking ticket is normally valid from 8 AM to 8 AM but as an extra service to our guests, Parkzone offers an additional 4 hours of parking, giving our guests 28 hours of parking from 8 AM to 12 PM (noon) the next day.

Our arrangement with Parkzone applies to the car park on Mitchellsgade 2, 1560 Copenhagen V, located right by Polititorvet behind Nykredit – just 5 min. walk from the hostel. See a map outlining the parking here.

Parking permits are issued at the reception desk in the hostel by registering your license plate number. Please have this information ready in advance when contacting the front desk. Please be aware, that you need to register and pay for the parking before you drive into Parkzone.

We emphasise that Danhostel Copenhagen City is merely arranging the parking permits and will not to be held responsible for any theft or damage to any vehicles or contents of vehicles in the Parkzone car park. Any vehicles parked at the Parkzone car park are done so entirely at the drivers/owners risk. 

Public parking in the surrounding areas
There are a few public parking areas in the streets running parallel to the main road H.C. Andersens Boulevard, which leads to the main entrance of Danhostel Copenhagen City. You can also park in some of the surrounding small streets, for example: Puggaardsgade, Hambrosgade or Rysensteensgade. Danhostel Copenhagen City is located in the green parking zone in Copenhagen – read more about parking prices and zones here.

Cheap parking in outer Copenhagen 
If you will be staying in Copenhagen for several days and do not need your car while you are here, it is also a possibility for you to park in the more price-friendly zones (yellow zone), such as outer Østerbro, outer Nørrebro, etc. If you park close to an S-train station you will be able to reach Copenhagen central station in approximately 10 minutes from the yellow zone parking areas. Click here to see a map of Copenhagen's parking zones.

If you need any further help we are very happy to offer advice on parking upon arriving to the hostel.

No animals/pets are allowed at Danhostel Copenhagen City. Service dogs are allowed provided that Danhostel Copenhagen City is notified prior to arrival.

Children and young people up to and including 15 years of age can only stay at Danhostel Copenhagen City when accompanied by adults.

16 and 17-year-olds may stay alone at the hostel provided that Danhostel Copenhagen City has received a confirmation from a parent or guardian in advance, confirming that the young person(s) are allowed to stay alone at the hostel.

Children under the age of 15 (and even when accompanied by adults) can only be accommodated in private rooms.

A child under the age of 3 can stay free of charge in the existing beds in private rooms. It is possible to rent a baby cot for DKK 75 per stay including a sheet, duvet and pillow. There is only room for one baby cot per room.

RECEPTION & SERVICE
  • RECEPTION IS OPEN 24 HOURS A DAY
  • PAYMENT CARDS: We accept all major international credit cards except for Diners Club cards.
  • CURRENCY EXCHANGE
  • SALE OF TIVOLI TICKETS, TIVOLI WRISTBANDS, TRAVEL PASSES & SIGHTSEEING TICKETS
  • POSTCARDS
  • VENDING MACHINES WITH COLD DRINKS
  • ORDERING A TAXI
  • CHECK-IN FROM 2 PM
  • CHECK-OUT BY 10 AM
  • LATE CHECK-OUT BY 1 PM FOR DKK 200/PRIVATE ROOMS OR DKK 75/DORMS
  • BICYCLE HIRE
  • FREE GUIDED WALK IN COPENHAGEN EVERY DAY
FACILITIES
  • BICYCLE HIRE
  • CAFÉ/BAR – OPEN ALL DAY AND EVENING
  • TV ROOM
  • FREE WI-FI
  • LIVING ROOM
  • GAMES CORNER
  • LAUNDRY
  • LUGGAGE STORAGE
  • GUEST KITCHEN
  • "SWAP A BOOK" BOOKCASE
  • BOARD GAMES
  • BREAKFAST 7 AM to 10 AM
  • TABLE FOOTBALL
  • TABLE TENNIS
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