Information

CAFÉ CLOSED UNTIL 6 MAY

BREAKFAST WILL BE HANDED TO YOU AS A TAKEAWAY BAG WHICH YOU MUST ORDER NO LATER THAN 6 P.M. ON THE DAY BEFORE READ MORE

In the FAQ below you can find answers to the questions we are most often asked. If you do not find the answer to your question, you are of course welcome to call us on +45 33 11 85 85 or write to us at rec@cphhostel.dk.

FREQUENTLY ASKED QUESTIONS

THE HANDLING OF CORONAVIRUS (COVID-19)

We take the current situation regarding Coronavirus (COVID-19) very seriously. We are following the guidelines from the authorities, making it safe for you to stay with us.

We advise you to keep updated on the link below regarding current guidelines, especially in terms of entering the country. 

Read more here

Check in: from 2 p.m.

Check out (standard rooms): no later than 10 a.m. 

Check out (standard+ rooms): 12 noon

Late check out to 12.00 noon can be purchased on standard rooms for DKK 200 per private room and DKK 75 per bed in a dormitory.

Cancellation or modification can be made until 6 p.m the day before arrival (local time). A charge of the first night’s price will apply if cancellation is made later than this.

Non-refundable reservations cannot be cancelled or modified. The full amount will be charged at the moment of the purchase and in case of a no-show, no refund will be made.

Other conditions apply for cancellations or modifications of large group bookings of more than 10 people - please contact gb@cphhostel.dk for more information. 

Please be aware that other conditions may apply when booking through third-party agencies (e.g. Expedia, Booking.com, etc.).

If you book via online booking on the website, you will have to pay immediately in order to approve your booking. When booking via telephone or e-mail, you will shortly receive a confirmation e-mail with payment details. 

Please double check your reservation before paying to be sure if cancellation is free of charge before a specific date, or if the reservation is a non-refundable .

Rooms
All rooms are big and spacious with large private bathrooms with toilet and shower. Remember to bring your own shampoo, etc. All rooms have two single beds that can be merged info a double bed. Additional beds in rooms are bunk beds.

When booking, you can choose between a bed in a dormitory or a private room.

Prices: bed from DKK 135 per night // Rooms from DKK 400 per night.

STANDARD+ ROOMS

Benefits of standard+ rooms: stay on one of the highest floors with an amazing view over Copenhagen and check out extended to 12 noon.

Standard+ requires an additional cost per room per night. See prices when booking here.

Linen and towels
Bed linen and towels are included in the room price. A bag with linen and a towel will be handed to you upon arrival which you shall also return upon departure in our deposit box in the lobby.

Extra linen and towels can always be rented at reception.

Please be aware that sleeping bags are not allowed in the hostel and that avoiding the use of bed linen on our beds will result in a fee of DKK 500 per person.

In the room:
Most of our rooms have cabinets that can be secured with a padlock. Padlocks can either be rented for DKK 20 or bought for DKK 50 in the reception. You are also welcome to bring your own padlock.

Before check-in:
If you arrive early, it is possible to place your luggage in a locked room on the ground floor at your own risk. If you are travelling as a part of a larger group arriving before 2 p.m, then please contact us a couple of days in advance via gb@cphhostel.dk so that we have time enough to arrange storage for your luggage. 

Upon departure:
Individual travellers and families are able to store luggage for DKK 20 per person upon departure. Please note, that there's a limited space in the luggage room, so we do not guarantee luggage storage after check-out. On busy days, where the luggage room is fully occupied at check-out time, we recommend LuggageHero who offers luggage storage in several locations in Copenhagen. It is easy and quick to use and costs €1 per hour plus a €2 start-up fee. Find a suitable location for your luggage at LuggageHero.com 

Groups:
Larger groups can either choose to store their luggage in one of their rooms by buying a late check-out until 12 noon for DKK 200, or rent a room for an extra night if the luggage is to be stored for an entire day. Unfortunately, it is not possible for groups to use the luggage room upon departure.

We have the following recommendations for parking when arriving to Danhostel Copenhagen City by car:

Special discounts for Danhostel Copenhagen City's guests:
We have a special agreement with APCOA allowing our guests to receive a 24-hour parking ticket for DKK 190. The parking ticket is valid from the time of purchase and 24 hours ahead. Parking permits and a parking map are issued at the reception desk in the hostel by registering your license plate number. Please have this information ready in advance when contacting the front desk. Please be aware that you need to register and pay for the parking before you drive into the car park.

We emphasise that Danhostel Copenhagen City is merely arranging the parking permits and will not to be held responsible for any theft or damage to any vehicles or contents of vehicles in the car park. Any vehicles parked at the car park are done so entirely at the drivers/owners risk. 

Public parking in the surrounding areas
There are a few public parking areas in the streets going parallel to the main road H.C. Andersens Boulevard, which leads to the main entrance of Danhostel Copenhagen City. You can also park in some of the surrounding small streets, for example: Puggaardsgade, Hambrosgade or Rysensteensgade. Danhostel Copenhagen City is located in the "green" parking zone in Copenhagen – read more about parking prices and zones here.

If you need any further help we are very happy to offer advice on parking upon arriving to the hostel.

FREE parking 
We also offer free parking in our facilities in Valby or Frederiksberg. We offer free parking in our two parking facilities in Valby and Frederiksberg. So if you do not need to use the car during your stay, you can park the car here during your stay. Absolutely free. Read more about the offer here.

Breakfast

NB! Due to covid-19, government has demanded that all restaurants and cafés close down until 6 May 2021. However, we offer our breakfast buffet as take-away. Make sure to order your breakfast in good time and not later than 6 p.m the day before. Breakfast take-away bags can be picked up between 7 and 10 a.m.

The breakfast buffet is optional and costs DKK 75 when pre-ordered and half price for children under the age of 12. The breakfast buffet costs additional DKK 10 per person when ordering on the day.

Breakfast is served all days a week between 7 a.m - 10 a.m.

It is possible to purchase the breakfast buffet in advance via the online booking or from day-to-day while staying at the hostel.

High standard guest kitchen
NB! We advise you to keep updated here as we have implemented special guidelines for our guest kitchen during the Covid-19 outbreak.

On the ground floor you will find a fully equipped kitchen available for the hostel's guests. Please note, that it's not allowed to cook and eat food in the rooms.

Our kitchen is fully functional with plenty of room for more guests cooking at the same time. Each day from 13:30 to 14:00 the kitchen is closed for cleaning.

The kitchen is reserved for individuals and smaller groups. Groups of more than 10 persons may not use the kitchen. However, exceptions can be made in some cases. Please contact gb@cphhostel.dk for further requests.

Laundry
Washing machines and driers are available in the laundry room situated on the ground floor and can be rented for a small fee in the reception. All payments and bookings for the laundry room are handled in the reception.

Danhostel Copenhagen City is accessible for wheelchair users. There is a ramp at the main entrance as well as elevator connection to all floors of the building. Buttons, key card readers etc. are all positioned at a height that can be reached by wheelchair users. Wheelchair users are also able to book extra-large rooms with extra-large bathrooms enabling them to move around more easily. Please inform us immediately upon booking if you require a wheelchair-friendly room in order to ensure that such a room is available. 

Need a taxi?
Should you need a taxi during your stay, we can help you book and obtain prices for you. We have a collaboration with the sustainable taxi company VIGGO, where you drive in electric cars at low prices. We have fixed, low rates to the airport.

Contact the reception if you want to make use of our taxi service.

Drive a taxi in a sustainable Tesla or Jaguar
Viggo is Denmark's 100% sustainable taxi company. All cars are new Tesla 3 or S models as well as Jaguar I Pace. All drivers are screened and all must undergo a service & VIP course in order to be affiliated with VIGGO. Read more about VIGGO here.

NB! Danhostel Benefit Card is only valid for people with an address in Denmark. If you live abroad, you can buy a membership card from Hostelling International, which also gives 10% on bookings with us. Learn more here.

 

Get a free Danhostel Benefit Card and earn bonus points equal to 10% of the price of your stay. The points are automatically transferred to your benefit card when you book online. Afterwards, you can use your bonus points, which are valid for 24 months, to pay for accommodation and other purchases.

Order your free Danhostel Benefit Card here

With a Danhostel Benefit Card you also get access to discounts on experiences and exciting attractions around Denmark. And you can use the benefit card abroad on hostels that are members of Hostelling International.

The benefit card is not valid for group nights. Please note that only guests with an address in Denmark can receive a Danhostel Benefit Card.

Bike rental
You can rent bikes at the reception for DKK 120.
The rental begins from the time of purchase until 10 AM the next day. So the earlier you rent the bike, the more hours you can enjoy the bike.

We don't rent bikes per hour. The bikes are rented out in collaboration with Copenhagen Bicycles.

Certain bikes have child seats on, and of course, we also have bicycle helmets available.

If you would like to rent a bicycle, please contact the reception.

Dogs are more than welcome here at Danhostel Copenhagen City.

You will only have to pay an additional DKK 150,- per per dog stay (of up to 7 days duration. On stays longer than 7 days, the cost is DKK 150,- per week). You can add the dog fee when booking your stay here on our website

We ask you to please respect our guidelines when staying here with your dog:

  • No dogs are allowed in our dorms. If you want to bring your dog, book a private room.
  • We kindly ask you to not leave your dog alone in your room for a longer period of time (however you may leave the dog alone in your room while you have breakfast in the restaurant).
  • We don't allow any animals in our café / restaurant. The same rule applies for our guest kitchen on the ground floor.
  • Please don't let your dog sleep in our beds. Instead, we have dog baskets available.
  • Should we find urine, faeces, vomit, broken furniture or room ravages after a dog visit, you will be charged with an extra fee.
  • We also encourage you to have your dog insured for both the sake of the dog and the safety of other guests.

If you have questions regarding dog visits, please contact us.

Children and young people up to and including 15 years of age can only stay at Danhostel Copenhagen City when accompanied by adults.

16 and 17-year-olds may stay alone at the hostel provided that Danhostel Copenhagen City has received a confirmation from a parent or guardian in advance, confirming that the young person is allowed to stay alone at the hostel.

Children under the age of 15 (and even when accompanied by adults) can only be accommodated in private rooms and not in dormitories. 

A child under the age of 3 can stay free of charge in the existing beds in private rooms. It is possible to rent a baby cot for DKK 75 per stay including a sheet, duvet and pillow. There is only room for one baby cot per room.

We also offer strollers for rent during your stay for DKK 50 per day.

If you wish to rent bikes during your stay, please ask for a bike with a child seat attached at the reception.

It is not permitted to bring alcohol into the hostel. Alcohol will be confiscated by staff with an additional fee of DKK 1,000.

Smoking is not allowed anywhere in the building. All smoking must take place outside the hostel. Smoking inside will result in a fee of DKK 1,000. An additional fee of DKK 6,500 will be charged if the smoke detector is activated. 

Our hostel is reserved for tourists, students, camp schools and groups.

Lost & found
If you have lost something during your stay here at our hostel, you can report it to us right here, where you can tell us what you are missing. Next, we will see if it matches one of the parts in our box of lost and found. If it does, we will contact you with the further return process.

Want to donate your lost and found?
If you have lost something that you do not want us to send back to you, we will be happy to donate it to anyone who might need it. We do this as a part of our mission to be a sustainable hostel.

RECEPTION & SERVICE
  • Reception is open 24 hours a day
  • Payment cards: We accept all major international credit cards except for Diners Club
  • Currency exchange
  • Sightseeing: Buy tickets for e.g. Tivoli, ZOO, Copenhagen Card and more...
  • Sale of postcards, sunglasses and various souvenirs
  • Ordering a taxi - with sustainable VIGGO
  • Rent: Padlocks for lockers DKK 20 (+ DKK 30 deposit)
  • Rent: Ironing boards DKK 20 (+ DKK 80 deposit)
  • Rent: Blow dryer DKK 20 (+ DKK 80 deposit)
  • Rent: Bike DKK 120 per day
FACILITIES
  • Free wi-fi
  • Café/bar (temp. closed until 6 May 2021)
  • Luggage storage
  • Guest kitchen
  • Laundry
  • ATM (temporarily closed)
  • Table tennis and table football
  • Board games
  • Kids playing area
  • Living room with TV
  • "Swap a book" bookcase
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