Here you will find the answers to the questions most frequently asked. If you have any additional questions please do not hesitate to contact us here.
BED LINEN AND TOWELS
Bed linen and towels are included in the room price.
Please be aware that sleeping bags are not allowed in the hostel and that avoiding the use of bed linen on our beds will result in a fee of DKK 500 per person.
The breakfast buffet is optional and costs DKK 75 when pre-ordered and half price for children under the age of 12. The breakfast buffet costs additional DKK 10 per person when ordering on the day. Breakfast is served all days a week between 7 a.m - 10 a.m. It is possible to purchase the breakfast buffet in advance via the online booking or from day-to-day while staying at the hostel.
Rooms are available from 2 p.m and must be vacated no later than 10 a.m on the day of departure. The reception must be notified of your arrival time if you are arriving later than 5 p.m. If your arrival time has not been informed in advance, the reservation will automatically be cancelled at 5 p.m. All rooms must be quiet between 11 p.m - 8 a.m.
If you book via online booking on the website, you will have to pay immediately in order to approve your booking. When booking via telephone or e-mail, you will shortly receive a confirmation e-mail with payment details.
Please double check your reservation before paying to be sure if cancellation is free of charge before a specific date, or if the reservation is a non-refundable .
Cancellation or modification can be made until 6 p.m the day before arrival (local time). A charge of the first night’s price will apply if cancellation is made later than this.
Non-refundable reservations cannot be cancelled or modified. The full amount will be charged at the moment of the purchase and in case of a no-show, no refund will be made.
Please be aware that other conditions may apply when booking through third-party agencies (e.g. Expedia, Booking.com, etc.).
In the room:
Most of our rooms have cabinets that can be secured with a padlock. Padlocks can either be rented for DKK 20 or bought for DKK 50 in the reception. You are also welcome to bring your own padlock.
If you arrive early, it is possible to place your luggage in a locked room on the ground floor at your own risk. If you are travelling as a part of a larger group arriving before 2 p.m, then please contact us a couple of days in advance via email@example.com so that we have time enough to arrange storage for your luggage.
Individual travellers and families are able to store luggage for DKK 20 per person upon departure. Please note, that there's a limited space in the luggage room, so we do not guarantee luggage storage after check-out. On busy days, where the luggage room is fully occupied at check-out time, we recommend LuggageHero who offers luggage storage in several locations in Copenhagen. It is easy and quick to use and costs €1 per hour plus a €2 start-up fee. Find a suitable location for your luggage at LuggageHero.com
Larger groups can either choose to store their luggage in one of their rooms by buying a late check-out until 1 p.m for DKK 200, or rent a room for an extra night if the luggage is to be stored for an entire day. Unfortunately, it is not possible for groups to use the luggage room upon departure.
High standard guest kitchen
On the ground floor you will find a fully equipped kitchen available for the hostel's guests. The key is available in the reception.
The kitchen was renovated in November 2016 in order to make it more functional with plenty of room for more guests cooking same time.
The kitchen is reserved for individuals and smaller groups. Groups of more than 10 persons may not use the kitchen. However, exceptions can be made in some cases. Please contact firstname.lastname@example.org for further requests.
Cooking or eating in the rooms is NOT allowed.
Washing machines and driers are available in the laundry room situated on the ground floor and can be rented for a small fee in the reception. All payments and bookings for the laundry room are handled in the reception.
It is not permitted to bring alcohol into the hostel. Alcohol will be confiscated by staff with an additional fee of DKK 1,000.
Smoking is not allowed anywhere in the building. All smoking must take place outside the hostel. Smoking inside will result in a fee of DKK 1,000. An additional fee of DKK 6,500 will be charged if the smoke detector is activated.
Danhostel Copenhagen City is accessible for wheelchair users. There is a ramp at the main entrance as well as elevator connection to all floors of the building. Buttons, key card readers etc. are all positioned at a height that can be reached by wheelchair users. Wheelchair users are also able to book extra-large rooms with extra-large bathrooms enabling them to move around more easily. Please inform us immediately upon booking if you require a wheelchair-friendly room in order to ensure that such a room is available.
A Danhostel Card gives you a 10% member discount when booking online. The discount is automatically deducted when entering your Danhostel Card number online. The family card applies to everyone in the same household. The discount does not apply for larger group bookings of 10 people or more.
HI (Hostelling International) cards also give a 10% discount when booking a room/bed. If the cards are individual cards then everyone in a group booking will need to have one in order for a discount to apply.
An HI (Hostelling International) card can be purchased for 160 DKK per person. The card is valid for one year from the date of purchase. Lean more here.
We have the following recommendations for parking when arriving to Danhostel Copenhagen City by car:
Special discounts for Danhostel Copenhagen City's guests:
We have a special agreement with APCOA allowing our guests to recieve a 24-hour parking ticket for DKK 190. The parking ticket is valid from the time of purchase and 24 hours ahead. Parking permits and a parking map are issued at the reception desk in the hostel by registering your license plate number. Please have this information ready in advance when contacting the front desk. Please be aware that you need to register and pay for the parking before you drive into the car park.
We emphasise that Danhostel Copenhagen City is merely arranging the parking permits and will not to be held responsible for any theft or damage to any vehicles or contents of vehicles in the car park. Any vehicles parked at the car park are done so entirely at the drivers/owners risk.
Public parking in the surrounding areas
There are a few public parking areas in the streets going parallel to the main road H.C. Andersens Boulevard, which leads to the main entrance of Danhostel Copenhagen City. You can also park in some of the surrounding small streets, for example: Puggaardsgade, Hambrosgade or Rysensteensgade. Danhostel Copenhagen City is located in the "green" parking zone in Copenhagen – read more about parking prices and zones here.
If you need any further help we are very happy to offer advice on parking upon arriving to the hostel.
No animals/pets are allowed at Danhostel Copenhagen City. Service dogs are allowed provided that Danhostel Copenhagen City is notified prior to arrival.
Children and young people up to and including 15 years of age can only stay at Danhostel Copenhagen City when accompanied by adults.
16 and 17-year-olds may stay alone at the hostel provided that Danhostel Copenhagen City has received a confirmation from a parent or guardian in advance, confirming that the young person is allowed to stay alone at the hostel.
Children under the age of 15 (and even when accompanied by adults) can only be accommodated in private rooms and not in dormitories.
A child under the age of 3 can stay free of charge in the existing beds in private rooms. It is possible to rent a baby cot for DKK 75 per stay including a sheet, duvet and pillow. There is only room for one baby cot per room.
As our hostel is reserved for tourists, we do not allow people with address in Copenhagen/Greater Copenhagen to stay at the hostel